At Roost Solar, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This privacy policy explains how we collect, use, share, and protect your personal information. By using our services, you consent to the collection and use of your personal information as outlined in this policy.
Roost Solar collects personal information that you provide directly, including but not limited to your:
Name
Email
address
Mailing address
Mobile phone number
Payment details (if applicable)
Information about your energy needs and usage
Any other details required to provide our solar and electrical installation services
We may also collect information through your interactions with our website, such as your IP address, browser type, and the pages you visit, for website functionality and analytics purposes.
We use the personal information you provide for the following purposes:
To provide solar and electrical system installations and related services
To communicate with you about your account, service updates, or scheduling
To process payments and manage customer support
To improve our services and tailor your experience based on your specific energy needs
To comply with legal obligations or industry regulations
We will not use your personal information for any purposes other than those outlined above unless we obtain your explicit consent.
Roost Solar will not sell or share your personal information with third parties for marketing purposes. However, we may share your personal information with trusted third parties in the following circumstances:
Service providers who assist in operating our business (e.g., payment processors, equipment suppliers, IT services)When required by law or to comply with legal processesWith your consent or at your request
Any third parties with whom we share your information are obligated to handle it in accordance with this privacy policy and applicable privacy laws.
By providing your personal information to Roost Solar, you consent to its collection, use, and disclosure as described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at info@roostsolar.com. Please note that withdrawing consent may limit our ability to provide certain services, such as ongoing system maintenance or warranty claims.
For marketing communications (such as promotional emails or SMS messages), we operate on an opt-in basis. You will only receive marketing communications if you have expressly consented. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.
If you receive SMS messages from Roost Solar and no longer wish to receive them, you can opt out at any time by replying with the word "STOP" to any text message you receive from us. Once we receive your request, we will stop sending you SMS communications. Please allow a short period for the processing of this request.
Roost Solar takes reasonable precautions to protect your personal information from unauthorized access, disclosure, or loss. Our security measures include secure data storage, encryption, and access controls. While we strive to protect your personal information, we cannot guarantee its absolute security.
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once no longer needed, your information will be securely deleted or anonymized.
You have the right to access, update, or correct the personal information Roost Solar holds about you. To do so, or to request the deletion of your personal information, please contact us at info@roostsolar.com. We will respond to your request in accordance with applicable privacy laws.
Roost Solar may update this privacy policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on our website, and where appropriate, we will notify you of significant changes. Your continued use of our services after changes are made constitutes acceptance of the updated policy.
If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact us at:
Roost Solar
5101 25th ave, Vernon, BC
info@roostsolar.com
250-307-5042
